Please note that this message is updated during the day as needed. To be sure that the message you see is up-to-the-minute, please use the refresh button on your Web-browser.
NCCS User Services Group
E-mail: support@nccs.nasa.gov
Phone/Phone-mail: 301-286-9120
Web-site: https://www.nccs.nasa.gov
===== GENERAL INFORMATION (as of 14:04 Thu Nov 18, 2021)
============================================================================
NCCS FYI: Support Emails going into Junk folders Resolved.
The problem with NASA's email system that was causing it to redirect
emails from support@nccs.nasa.gov to users' Junk Email folders has been
resolved. If you did not receive any of our emails about this problem, you
may find them in your Junk Email folder.
Please check to see if you have any misdirected emails there.
----------------------------------------------------------------------------
As of 7/20/2020 NASA has placed the GSFC into COVID-19 Response Framework
Stage 3, which requires mandatory telework for all GSFC employees and
contractors. For information about how the NCCS will be functioning
until further notice, please review the following URL:
https://www.nccs.nasa.gov/nccs-users/GSFC-stage-3
----------------------------------------------------------------------------
Discover IP Range: If users have established authorizations with remote data
providers or data consumers that are based on IP addresses, the Discover
interactive and gateway nodes all fall within the IP range from
169.154.145.11 to 169.154.145.70.
----------------------------------------------------------------------------
ADAPT Users with Access to Windows VMs: NASA security policy requires a
scheduled downtime every second Wednesday of the month from 9 to 10 a.m. to
reboot the ADAPT Windows VMs after the implementation of the "Microsoft
Patch Tuesday" updates released every second Tuesday of the month.
----------------------------------------------------------------------------
Discover Users: When creating a ticket to report a Discover job crashing, if
possible please include the job ID. This will greatly enhance our ability
to diagnose the problem. Thank you.
----------------------------------------------------------------------------
The MATLAB licenses on discover are in high demand. If you are not actively
using MATLAB on the ineractive nodes, please exit your session so that
other users may use the local licenses.
============================================================================
============================================================================
==== SCHEDULED SYSTEM UNAVAILABILITY (as of 02:05 Wed Nov 18, 2021)
============================================================================
Date Day Duration System Reason (Status)
----- --- --------- -------------------- -----------------------------------
11/18 WED 0800-1800 ADAPT Linux, JupyterHubs, Prism, ArcGIS (Completed).
--------
Details:
--------
NCCS has scheduled emergency maintenance to fix a crucial hardware repair
delayed due to delivery of wrong parts from the vendor. To limit potential
impact of downtime on users preparing for and attending conferences, this
maintenance is also intended to REPLACE the December 2021 monthly
consolidated maintenance.
The following will be unavailable:
- ADAPT Linux systems
- Prism GPU systems
- JupyterHub services
- ESRI ArcGIS services
- ADAPT filesystems and directories
- For ADAPT Windows systems, no ADAPT Linux ("GPFS") directories
** Note that Dataportal services which do NOT depend on ADAPT data
directories will continue to be AVAILABLE.
----- --- --------- -------------------- -----------------------------------
EVERY THU 1000-1100 NCCS Bastion Login
-------- Services Maintenance (see Details).
Details:
--------
Each Thursday one of the systems supporting the NCCS SSH bastion login
service will be patched and rebooted, potentially disconnecting users. The
remaining servers will remain up, allowing impacted users to immediately
reconnect.
============================================================================
============================================================================
===== UNSCHEDULED SYSTEM UNAVAILABILITY (as of 14:04 Thu Nov 18, 2021)
============================================================================
Date Day Duration System Reason (Status)
----- --- --------- -------------------- -----------------------------------
There is no unscheduled system unavailability.
============================================================================
============================================================================
===== OTHER OUTAGES (as of 14:04 Thu Nov 18, 2021)
============================================================================
Date Day Duration System Reason (Status)
----- --- --------- -------------------- -----------------------------------
There are no others outages.
============================================================================
| Curator: Mason Chang NCCS User Services Group: 301-286-9120 |
| Authorizing NASA Official: Dan Duffy, High-Performance Computing Lead, GSFC Code 606.2 |